Baseball mom

Address Change Policy:

• Once an order is placed, no address changes can be made. To ensure a smooth transaction for both parties, please double-check your address before submitting your order.
• If you realize you've entered the wrong address before the item has shipped, you may cancel the order for a full refund. You will need to place a new order with the correct address.
• If USPS is unable to deliver your order and it is returned to us, you will be responsible for the cost of shipping to resend the package. A refund for the item will only be issued once we receive the returned package.

Lost or Undelivered Packages:

• In the event your package is lost or delayed, we handle each case individually. Please contact us at katcutcreations@gmail.com with your order number, and allow up to 7 business days after the expected delivery date to ensure it's not just delayed.
• Please note, we are not responsible for lost packages by USPS. If your package is lost, you will need to file a claim directly with USPS.
• If USPS marks your package as Delivered, but you haven’t received it:

Wait a few days, as USPS sometimes marks packages as delivered before actually delivering them, especially during busy periods like the holidays.

After 3 days, please contact USPS directly for further assistance.

If USPS confirms the package is missing, ask for an official notice from them. Once you have that, forward it to katcutcreations@gmail.com, and we’ll do our best to resolve the situation.

Shipping Notice:

All items are made to order. Please allow the following timeframes for processing and shipment:

• Customized items: 7-10 business days
• Apparel with printed designs: 5-7 business days
• Ready-made items: 3-5 business days

We work hard to process and ship your order as quickly as possible and appreciate your patience!

Care Instructions for Apparel:

• Wash inside out – best to use cold water
• Do not bleach
• Tumble dry on low heat or hang dry to maintain the integrity of the heat transfer.
• Do not iron directly on the design
• Do not dry clean
• Avoid fabric softeners to maintain the longevity of the print.

By following these care instructions, you’ll ensure your apparel stays vibrant and in great condition!